Privacy Policy – Tiny Tuff

TINY TUFF™ Last updated: April 2026

1. Introduction

TINY TUFF™ (ABN: 24 322 741 538) (“we”, “us”, “our”) is an Australian business based in Canberra, Australian Capital Territory. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.tinytuff.com.au (our “Website”) or interact with us in any other way.

By using our Website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity information: your first name and last name
Contact information: your email address and, where provided, your phone number or postal address
Order and transaction information: delivery address, order details, and payment information (note: payment details are processed by our third-party payment provider and are not stored by us)
Enquiry information: the topic and content of any message you send to us via our contact form
Technical information: IP address, browser type and version, time zone, browser plug-in types and versions, operating system, and other technology on the devices you use to access our Website
Usage information: information about how you use our Website, including pages visited and links clicked

We only collect personal information that is reasonably necessary for our business functions.

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you, when you:
- Fill in our contact form (including product enquiries, order and delivery questions, trade/wholesale enquiries, press enquiries, or general messages)
- Place an order through our Website
- Sign up to receive news or updates from us
- Contact us by email at hello@tinytuff.com.au
Automatically, through cookies and similar tracking technologies when you browse our Website (see Section 8 — Cookies, below)
From third parties, such as payment processors, delivery providers, or analytics platforms, where this is permitted by law

4. Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:

To respond to your enquiries and communications
To process and fulfil your orders, including arranging delivery
To provide customer support and handle returns or complaints
To send you information about our products and services (where you have opted in or where we are otherwise permitted to do so)
To improve our Website and product offerings
To comply with our legal and regulatory obligations
To prevent fraud and ensure the security of our Website

We will not use your personal information for a purpose other than those described above without first obtaining your consent, unless we are required or permitted to do so by law.

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers who assist us in operating our business, including website hosting providers, payment processors, delivery and logistics partners, and email service providers — these third parties are required to protect your information and only use it for the purposes we specify
Professional advisers such as lawyers, accountants, and insurers, where necessary
Government and regulatory authorities, where required by law or to protect our legal rights
Successors, in the event of a sale, merger, or restructure of our business, subject to confidentiality obligations

We do not sell your personal information to third parties.

6. Cross-Border Disclosure

Some of our service providers may be located overseas (for example, cloud hosting or analytics services based in the United States or Europe). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the APPs or a comparable standard of privacy protection.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include the use of secure servers, encrypted connections (HTTPS), and access controls.

However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of any information you transmit to us.

If you suspect a data breach involving your personal information, please contact us immediately at hello@tinytuff.com.au.

8. Cookies

Our Website uses cookies and similar technologies to improve your browsing experience and help us understand how our Website is used.

Cookies are small text files placed on your device. We may use:

Essential cookies: necessary for the Website to function correctly
Analytics cookies: to understand how visitors interact with our Website (e.g., Google Analytics)
Marketing cookies: to deliver relevant content (only where you have consented)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

9. Retention of Personal Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

10. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you
Correct personal information that is inaccurate, out of date, incomplete, or misleading
Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within a reasonable timeframe (generally within 30 days).

11. Complaints

If you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth) or the APPs, you may lodge a complaint with us by contacting us at hello@tinytuff.com.au. We will acknowledge your complaint promptly and investigate it within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:

TINY TUFF™ Canberra, Australian Capital Territory, Australia Email: hello@tinytuff.com.au Website: www.tinytuff.com.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy applies to TINY TUFF™ and the website www.tinytuff.com.au.